Privacy Notice

  • OUR ASSURANCE TO YOUR PRIVACY

    This Privacy Notice governs the manner in which Alkhair International Islamic Bank Berhad (AKIIB) collects, uses, maintains, discloses and safeguards all personal information collected from users of the bank’s products and services.


    Your Personal Data and Consent

    We may collect personal identification information from you in a variety of ways, including when you take up any of our products or services, or when you enquire about or engage in any form of commercial relationships or transactions with us. In the process, and when you do so, you consent to the use of your personal information by AKIIB in line with this Privacy Notice.

    There may be occasions when we may need to collect your sensitive personal data. This is data, for example, relating to your physical or mental health, the commission or alleged commission of any offence for. You may then be required to disclose such sensitive personal data to us. In such an event, whenever we need to collect, use maintain or disclose your sensitive personal data, we will seek your explicit consent.


    Types of Personal Data Collected

    Personal data means any information in respect of commercial transactions that relates directly or indirectly to an individual, who is identified or identifiable from that information or from that and other information in the possession of AKIIB, including any sensitive personal data and expression of opinion about the individual.

    You may therefore be asked for, as appropriate, and not limited to, your name, address, mailing and email address, phone number, occupation, marital status, and financial and transactional information.


    How and Why We Use Collected Personal Data

    To improve customer service

    This Privacy Notice governs the manner in which Alkhair International Islamic Bank Berhad (AKIIB) collects, uses, maintains, discloses and safeguards all personal information collected from users of the bank’s products and services.

    To personalize user experience

    We may use information in the aggregate to understand how our clients as a group use the services and resources provided, and how then we can then enhance customer experience with us.

    To send periodic emails and promotional materials

    Emails may also be used to respond to your enquiries, questions, and/or other requests. We may use the email or other medium of communications to send you information, promotions and updates pertaining to our products and services. Accordingly, we may share your personal data with entities within and outside the bank and its Group as AKIIB deems necessary so that you may continue to receive such information, promotions and updates. However, if at any time you do not wish to receive such communications, please notify us that you wish to withdraw your consent and AKIIB shall stop sharing your personal data with these entities for the said purpose.


    Sharing Your Personal Information

    We do not sell, trade, or rent your personal identification information to others. We may share your information with these third parties as mentioned above for limited purposes only.


    How We Protect Your Information

    We adopt appropriate data collection, storage and processing practices and security measures to protect user data against unauthorized access, alteration, disclosure or destruction of your personal information. If any of your personal data is shared and disclosed to any of our authorised third party service providers, we shall ensure that they take the necessary measures to safeguard the personal data.


    How Long Do We Retain Your Personal Data?

    We will not keep your data any longer than it is necessary. We will only retain it to fulfil the purpose or purposes for which it was collected; or to comply with any legal and regulatory and as well as for internal requirements. All personal data will be destroyed or permanently deleted thereafter.


    Web Browser Cookies

    Our website may use "cookies" to enhance user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


    Changes To This Privacy Policy

    AKIIB may update this Privacy Notice at any time. When we do, we will place a notification on our website regarding the changes. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.


    Have You Provided Us With Third Party Personal Data?

    In the event that you have provided personal data of a third party to us, you need to ensure that you have obtained the third party's consent in relation to the processing and disclosure of their personal data. You are also advised that you bring to their attention this Privacy Notice.


    Translation & Inconsistencies

    This Privacy Notice is delivered in both English and Bahasa Malaysia. In case of any inconsistencies arising between these two versions, the one in English shall prevail. Furthermore, in the event there are inconsistencies particularly in the collection or use of your personal data in this Privacy Notice as against the terms and conditions of your particular product or service or other contractual documents, the terms and conditions of that particular product or service or other contractual documents shall prevail.


    Contacting us

    If you have any questions about this Privacy Notice, please contact the Head of Compliance at 03-27738700. You may also contact your relationship manager directly.